Frequently Asked Questions

We work by appointment so a practitioner is free when you arrive. Call 250 223 0200 and we’ll do our best to fit you in, or book online.

Same-day or next-day appointments are often available. For urgent problems, call us and we’ll find the earliest time. For routine care, booking a few days ahead gives you the most choice.

No. You can book directly with any of our chiropractors, massage therapists, acupuncturist or athletic therapist. Some extended health plans ask for a doctor’s note before they reimburse massage therapy, so check your plan if you’re unsure.

Cash and credit card, plus direct billing to ICBC, WorkSafeBC and most extended health plans. Payment is due at the time of your visit; with direct billing you only pay the portion your plan doesn’t cover.

Yes, for chiropractic, registered massage therapy, acupuncture and athletic therapy with most extended health insurers. We ask for a credit card on file to direct bill. See fees and direct billing for details.

Our full fee schedule, from initial chiropractic visits to 90-minute massage, is on the fees and direct billing page. If your insurance won’t cover something, we’ll tell you the cost before treatment.

Your practitioner takes a full health history, examines how you move, explains what’s going on, and walks you through a treatment plan before treating. We always try to include treatment on your first visit. Here’s what to expect, step by step.

Comfortable, loose clothing you can move in, like gym wear. Leave heavy jewellery at home.

Most people don’t. Your chiropractor will only recommend imaging if your assessment points to a specific need, and will explain why first. This can include ruling out a fracture or break after trauma, guided by current clinical decision rules such as the Ottawa ankle and knee rules.

Yes, and many patients do. Your chiropractor, massage therapist and athletic therapist share notes and plan your care together, so you don’t need separate referrals. Research suggests that multidisciplinary care can lead to better outcomes for many patients. Meet the team.

If you’re unsure, start with a chiropractor. They’ll assess the problem and tell you whether chiropractic, massage, acupuncture, athletic therapy or a mix will help most. You can also call us at 250 223 0200 and we’ll point you to the right person.