Privacy Policy

Saanichton Chiropractic Group respects your privacy. This policy explains what personal information we collect through this website and at the clinic, how we use and protect it, and your rights under British Columbia’s Personal Information Protection Act (PIPA).

Last updated: October 2026

Information we collect

Through this website:

Contact form: the name, email, phone number and message you choose to send us.
Website analytics: we use Google Analytics to understand how visitors use the site, such as which pages are viewed, how visitors arrived and which buttons are clicked. Google Analytics uses cookies and collects information like your approximate location, device and browser. It does not give us your name or contact details.
Online booking: appointments are booked through Jane, a Canadian clinic management platform. Information you enter when booking is collected by Jane on our behalf and handled under Jane’s privacy policy.

At the clinic, we collect the health and contact information needed to assess and treat you, bill your insurer and keep the clinical records our regulatory colleges require.

How we use your information

To reply to your message and book or manage appointments.
To provide care, keep clinical records and coordinate care between our practitioners.
To bill you, ICBC, WorkSafeBC or your extended health insurer.
To improve this website and measure how well our advertising works.

We do not sell your personal information. We only use it for the purposes above, or as required or allowed by law.

Who we share it with

We share information only as needed to provide our services, with:

Insurers and agencies you ask us to bill, such as ICBC, WorkSafeBC and extended health providers.
Service providers who process information for us: Jane (booking and clinical records), Web3Forms (delivers contact form messages to our email), Google Workspace (email), Google Analytics (website statistics) and Cloudflare (website hosting). Some of these providers may store information outside Canada.
Other health professionals, only with your consent or where the law requires it.

Cookies and your choices

Google Analytics sets cookies in your browser. You can block or delete cookies in your browser settings, or install the Google Analytics opt-out add-on. The site works normally without them.

How we protect and keep your information

We use reasonable physical, electronic and administrative safeguards to protect your information. Clinical records are kept for as long as our regulatory colleges require. Contact form messages are kept only as long as needed to respond.

Please don’t send personal health details through the website contact form. If you need to share health information, call us or bring it to your appointment.

Your rights

You can ask to see the personal information we hold about you, ask us to correct it, or withdraw consent to how we use it, subject to legal and regulatory limits. To make a request or ask a question, contact our Privacy Officer. This role is held by our Office Manager:

Privacy Officer (Office Manager)
Saanichton Chiropractic Group
#203 – 6981 East Saanich Road, Saanichton, BC V8Z 5Z2
reception@saanichtonchiropractic.com · 250 223 0200

If you’re not satisfied with our response, you can contact the Office of the Information and Privacy Commissioner for British Columbia.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.